Support
EVOrbit customer support — charging, payments, wallet and app help.
Email support
For an account, billing, charging or app issue, write to us and include your registered mobile number and, if relevant, the session, reservation or transaction reference.
Response time
We aim to respond to every support email within 24–48 hours on business days.
Wallet & payments
Your verified EVOrbit account shows its available wallet balance and transaction history. At browser checkout, you see the selected connector, tariff, connection fee where applicable, and estimated amount before making payment.
Charging sessions & receipts
During a charge, EVOrbit displays the current session status, energy delivered, duration and cost. Completed charging sessions and receipts stay available in your account.
If a charger is unavailable
- Refresh the charging page to see the latest connector status.
- Choose another available connector or station when shown.
- Do not force a connector or attempt to use damaged equipment.
- Contact support with the station name, charger code, connector number, and time of issue.